Privacy

BaliTours.com, on behalf of CV. Informatika, values your privacy as much as we treasure ours and have prepared this page to provide information on how private information is handled and used. In general we only collect that information that would normally be asked of you when making any on-line purchase and we have never sold, rented or given your data to any third party and we do not plan on doing so unless required by law.

Privacy
We highly value your trust in choosing BaliTours.com for your online tour reservations. We will duly and diligently safeguard and protect the privacy and confidentiality of your personal details, including your credit card details. This privacy policy applies to all services, whether accessed or made available online or through any other platform or device (hereafter collectively referred to as the “Website”). By accepting this privacy policy you consent to the processing of your personal data by BaliTours.com for the purposes specified below.

Why we process your personal data
Your personal data is only processed for the following purposes:

1) Making a tour booking via the Website.

2) Evaluating your experience with a tour operator or attraction booked through BaliTours.com and, with your agreement and consent, placing this evaluation on the Website.

3) Informing you about interesting or complimentary offers (only with your consent).

4) We may also use your personal data to detect fraud and/or other illegal acts aimed at the Website.

Personal data collected by BaliTours.com
The following personal data is collected: your name, address, email address, telephone number(s), credit card details if necessary and, to the extent available, tour times. This information is required to process, book and complete your tour booking.

Also data about your computing device such as IP address, browser type, and (for users of our service through a mobile device) Unique Device Identifier, operating system, application version and latitude/longitude may be processed. These data are typically non-identifying or anonymised, but may nevertheless be considered personal data either by themselves or when combined. We do not make any attempt whatsoever to use the above mentioned information to identify any particular user or individual.

Transfer to third parties
Under certain conditions your personal data may be transferred to the following third parties:

The tour or attraction you booked. For the purpose of completing your booking we will disclose your name and contact details to the tour operator. We will only provide those elements to the tour operator that are required for it to fulfill your booking request, i.e. your name, hotel and room number in order to pick you up.

By completing a booking, you may be invited to complete a guest review form. If you wish, the review can be completed anonymously. By completing a guest review, you agree that it can be used on the Website on the relevant tour operator information page, testimonial page or on other such platforms and social media (wholly or partly) owned, controlled, managed or hosted by us or our trusted business partners for the sole purpose of informing future customers on the service level and quality of the relevant tour or attraction. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any commercial offers, invitations or incentives whatsoever.

Data processors
From time to time, we may use third party service providers as data processors for the purposes specified above. For example, we may use service providers to send reservation information to accommodations electronically. Processing by these third parties takes place under our instruction. These parties are bound by data processing agreements and confidentiality agreements.

Competent authorities
We may share and disclose your personal details and information to a government or investigative authority if required by law (or any regulation having the force of law), legal process, criminal investigation, court order or subpoena. BaliTours.com may also disclose your personal data if it is strictly necessary for the prevention, detection and prosecution of criminal acts.

Security
In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorised employees are permitted to access personal information for performing their duties in respect to our services.

Your credit card details will be stored by us for a maximum of 10 days after a booking is made. After that period, your credit card data will be irrevocably deleted from our systems, unless you have stored your credit card in your personal account.

Contact
CV. Informatika is the developer and manager of this website. CV. Informatika is a private company registered in accordance with laws of the Republic of Indonesia and has it offices in Nusa Dua, Bali, Indonesia. If you have any questions regarding this website or its contents please send an email to: [email protected]

Changes to this statement
We are at all times entitled to change the way we use cookies and the way we collect, transmit and process the personal information and such other information as we may deem necessary. This statement may therefore be amended from time to time in order to reflect the latest changes. Updates to BaliTours.com’s policies may or may not appear on this site a timely manner.

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