Frequently Asked Questions

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General

How are tour operators displayed?

To be as objective as possible, tour operators are usually (but not always) displayed in alphabetical order. In any event we do not favour any tour operator for any reason and no inference should be drawn from the order in which the operators are listed.

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Do you rent cars?

Yes, we can arrange car rentals and drivers. We urge, in the strongest possible terms, that first time visitors and tourists to Bali that are here for only a few days rent car from a reputable company that provides insurance AND HIRE A DRIVER. For more on driving on Bali click here and here.

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How long have you been in business?

CV. Informatika began operations with BaliHotels.com in 1997 and have been going strong ever since. Regarding BaliTours.com, shortly after launching BaliHotels.com we were inundated with requests for 1. wedding info and 2. tour info. Hence we developed BaliWeddings.com and then BaliSafaris.com respectively. Along the way we acquired the name BaliTours.com but did not develop it as a stand alone website, opting instead to just continue using BaliSafaris.com for tour information and sales.

Whilst the BaliSafaris.com site was quite advanced in its heyday and has been useful over the years the layout and design became quite dated. With a total redesign of the site needed we opted to go with the name BaliTours.com.

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Sharing Tours – Is there an extra payment for single traveler?

In general all tour prices are based on a sharing basis with a minimum of two persons.

That means the tour will only be conducted if there are a minimum of two persons sharing the vehicle or activity. If you are a single traveler and book a tour that already has at least one other person booked for the activity there will be no extra payment due.

However if you book and are the only participant and no other people book the tour or activity on that day and time you will be charged for a private tour and pay for two persons.

To avoid this extra charge we suggest that single travelers book a tour with an open date and/or time and BaliTours.com will try and help by looking for other travelers that are taking the tour and will inform you and ask if you would be willing to join that tour at that time.

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Do I need to bring food and beverages?

Generally the answer is no. Most day activities i.e. trekking, cycling, rafting and cruises will include bottled water and a meal in the price. Whether or not drinks and/or meals are included will be mentioned on the tour description page under Inclusions, Terms and Conditions. That said soft drinks and other beverages are generally not included in the price and will be listed as an optional item.

Day tours on other hand do not include drinks or meals. You may bring some water and snacks along but you can also buy these along the way on the tour. On full day tours you will have the chance to stop in a restaurant of your choice for lunch. Some half day tours offer the option to stop for dinner at a Jimbaran Seafood restaurant of your choice. Such lunch and dinner meals are not included in the tour price.

Furthermore parks on Bali have strict policies against bringing any food or beverage (including bottled water) into the park and many parks will search bags and backpacks at the entrance.

If you have any question about meals you can write your question in the booking request form when making a reservation.

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Insurance

Do I need insurance?

Reputable tour companies provide insurance. That said all the companies BaliTours.com works with offer insurance, however each tour company has a different level of coverage and deductible depending on the nature of the activity. You will be provided this information when signing the waiver to participate in the tour or activity and should take the time to fully understand the coverage offered before you participate in the tour or activity.

However it should go without saying that it is ALWAYS better to also have your own travel insurance.

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Payment

How do I make payment?

If you visiting Bali and are already here on the island you may pay by cash or on-line with a credit card. (ATM transfers coming soon.)

The booking and and payment process is as follows:

    Fill in the reservation form completely (we do not collect, or sell your personal data – see here for our privacy policy).

    BaliTours.com checks and confirms availability for your selected tour/activity. Usually tours/activities are available and we will advise and confirm your reservation to you via email in a just a few minutes. However every once and a while the tour/activity is not available at that particular time (either during high season or when there is a large group that has already booked the tour/activity). We advise you of that by email and provide alternative times with the SAME company (there is NO bait and switch).

    If the tour/activity is available we will advise you by email and in the email there will be a link to iPay88.com, Asia’s leading on-line payment gateway. When you click on the link provided you will taken to iPay88.com’s payment gateway. This link will present you with an invoice with the details of the tour and the amount due including extra charges, if any, for transportation. Simply click on the ‘Pay Now’ button and submit your credit card details. Note: be aware that on your credit card statement you will see the charge from CV. Informatika / BaliTours.com.

    iPay88 will notify us of your payment in real time and we will in turn send you email confirmation in a few minutes during business hours 7.00am-9.00pm. Use this email confirmation as proof of payment with the tour operator.

    Be advised that this link will remain valid for a maximum of 48 hours for bookings made more that 72 hours in advance. If your tour is scheduled to begin in less than 48 hours from the time of booking, the payment is due before 2 hours before the tour is scheduled to begin. If payment is not received in a timely manner the availability of the invoice will expire and you will need to begin the booking process anew.

    Note: Be advised that even though all tour companies display rates in US Dollars payment in Indonesia can only be made in Indonesian Rupiah (IDR). That being the case BaliTours.com will use the middle rate set by Indonesia’s Central Bank, Bank Indonesia, on the date the tour is booked. To be as transparent as possible you may view the rate by clicking here. Nonetheless when using an overseas credit card your home bank will process the amount in your local currency using its (your local bank’s) internal forex rate and that may be slightly different (plus or minus) resulting in a charge that is slightly different.

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What is BaliTours.com’s Cancellation Policy?

BaliTours.com in and of itself does not have a cancellation policy, rather BaliTours.com must follow the cancellation policies of the companies it represents. Each tour company has its own unique cancellation terms and conditions. This information will be provided when you make a booking (and before payment). That said in general you may cancel giving 60 hours advance notice (local time) prior to the date of the scheduled tour by sending an email from the same address used to book the tour to BaliTours.com. Nonetheless once payment has been made and received there is a non-refundable administration fee equal to 30% of the total amount paid to process the refund.

Additionally each tour company/operator reserves the right to cancel or amend any tour due to weather, tide or sea conditions. If the tour operator/company does cancels a tour/activity due to such circumstances you will receive a full refund or you may opt to take the tour at another time or on another day.

You will not receive any refund if:

  • Cancellation is received less than 60 hours prior to the designated pickup time for the tour.

  • You miss the tour departure/pick up time for any reason, i.e. sleeping late, unexpected illness or injury, etc..

  • You are not able to participate in the tour/activity or you are found to unsuitable due to age, ill health, poor fitness, disability, intoxication, etc..

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What does F.O.C. mean?

F.O.C. means Free of Charge. Most often this is displayed with tours, activities and parks that allow infants and/or children under a certain age free admission.

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Rain Checks

Requirements

Do I need to bring my passport?

No. It is not needed so do not take the chance to loose it. Leave your passport (and valuables) in your hotel or villa safety deposit box.

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What should I wear? What should I bring?

In short, leave your designer clothes at your hotel or villa. Each tour has different recommended clothing suggestions. These will be mentioned on every page at the top of the right hand sidebar.

In any event, Bali is only eight degrees from the equator and it always advisable to wear a hat and apply sunscreen. For land based activities loose fitting clothes (cotton and natural fabrics are best) and footwear designed for the activity you will be joining. For water sports and rafting bring swim wear and footwear that is designed for water use. Also for rafting and water activities bring a change of dry clothes.

Regarding food and beverages, most day tours will supply bottled water that is included in the price. Organised group tours usually include a meal as part of the package and experience however private Sightseeing Tours the meal is taken at various locations depending on the itinerary and time of day and is not included in the price – so for these trips do take some extra money. Also bring some pocket change for tips.

However, as mentioned elsewhere on this site, parks on Bali have strict policies against bringing any food or beverage (including bottled water) into the park and search bags and backpacks at the entrance.

If you have any question you can write your question in the booking request form when making a reservation and we’ll be happy to assist.

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Do I need to sign a waiver?

For sport activities i.e. rafting, boating, cruising, sailing, diving, paragliding etc. as well as most parks etc. the tour operator will require that you sign a waiver before allowing participation in the activity or entrance to the facility.

For sight-seeing tours the answer is generally no.

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Special Offers

How do I find special offers?

In addition to our everyday special prices BaliTours does offer additional discounts for groups of six (6) or more joining the same tour at the same time.

As well from time to time various tour/activity companies will sometimes offer a special discount for a particular time period and we pass these savings on to you.

All these and more can be found on our FaceBook page: Bali Tours Facebook.

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